Good to know
House rules & cancellation
House rules
•Check-in 14:00 – 22:00
Arriving later? Just tell us. Our 24-hour housekeeper will let you in.
Arriving later? Just tell us. Our 24-hour housekeeper will let you in.
•Checkout by 10:00
Late checkout on request, subject to bookings.
Late checkout on request, subject to bookings.
•2 guests per room
Registered guests only overnight.
Registered guests only overnight.
•Quiet hours 22:00 – 07:00
Respect other guests around the compound.
Respect other guests around the compound.
•No smoking indoors
Smoking allowed outside in the courtyard.
Smoking allowed outside in the courtyard.
•No parties or events
Small gatherings in the kitchen area by arrangement.
Small gatherings in the kitchen area by arrangement.
•Shared kitchen etiquette
Label your food, clean up after cooking.
Label your food, clean up after cooking.
•ID at check-in
Passport or Namibian ID shown to the housekeeper.
Passport or Namibian ID shown to the housekeeper.
Cancellation
Flexible48+ hours before check-in
Full refund, no questions.
Within 48 hours of check-in
First night charged, the rest refunded.
No-show
First night charged.
Stays of 7+ nights
Free cancellation until 5 days before check-in.
Payment
Pay in full when booking, by bank EFT straight to our Namibian account or PayToday in the app (cards coming soon). We don’t take cash.